إData Controller: Ehtraaf Platform (referred to as "the platform/we")
Contact Information:
Ehtraaf.international@gmail.com
01009500509
1. Introduction
Ehtraaf provides a platform for information services and mediation connecting companies/engineers with workers/craftsmen/subcontractors/craftsmen to manage job opportunities and requests and facilitate communication regarding them.
This privacy policy outlines how we collect, use, and protect information when using the website and/or application.
2. Data We Collect
We may collect the following information (depending on your account type and how you use the platform):
(a) Account Data
- Name and account details (Individual/Company/Engineer)
- Phone number
- Email address
- Verification data (if any)
(b) Professional Data (Profile)
Similar to the concept of "professional identity":
- Role/Profession/Specialization
- Skills, experience, and certifications/licenses (if any)
- Professional summary
- Project data or professional traits (if entered)
(c) Communication and Request Data
- Messages between users within the platform
- Details of service requests/offers (such as location, expected time, type of work, requirements)
(d) Location Data (GPS)
We may collect device location data (GPS) for the purposes of managing requests, matching, and determining distance/proximity when needed—provided that you consent to the permissions within the application.
(e) Device and Connection Data
- IP address and device IDs
- Browser/device type and operating system version
- Basic usage logs to improve performance and security
(f) Documents/Files
- Images/documents uploaded by the user for verification or to complete the profile (e.g., ID card, professional certificates, establishment documents… as required by account type)
(g) Payment Data (via Third Party)
The platform typically does not collect payment card/account data itself. Payments are processed via a third-party provider (e.g., Vodafone Cash / InstaPay or another payment gateway), and third parties retain and process payment data according to their policies.
3. How We Use Your Data
We use the data for purposes such as:
- Providing platform services: account creation, file management, matching, order management.
- Mediation and communication: facilitating information exchange between parties to complete requests.
- Verification and fraud prevention: verifying accounts and documents and preventing misuse.
- Improving experience: analytics and performance improvement, research, and matching.
- Site and service management: using GPS when necessary to show proximity/location.
- Compliance and enforcement: responding to legal obligations when applicable.
- Communication and marketing: sending updates related to accounts/requests + marketing messages if you consent (or as permitted by law).
4. Legal Bases for Data Processing
We process data when necessary for:
- Contract execution/provision of service (using the platform).
- Legitimate interest (security, fraud prevention, service improvement).
- Legal obligation.
- Consent when needed (e.g., GPS permissions or marketing if required).
5. Data Sharing (Disclosure to Third Parties)
We may share your data in the following cases:
- Counterparts/Users on the Platform:
Your professional information (such as name/specialization/skills/profile) may be displayed to relevant parties for communication and request management. Only the necessary amount will be displayed to achieve the purpose of the request.
- Service Providers (Processors):
Such as hosting providers, messaging, cloud storage, analytics systems, and communication systems… under security controls.
- External Payment Provider:
Payments are processed through a third party according to their policies.
- Official Authorities:
We may disclose data based on a legal request or to protect our rights or comply with the law.
6. Data Transfer Outside Egypt
Operating the platform may require the use of technological services whose providers may be outside Egypt. When this occurs, we will apply appropriate protective measures as required by law.
7. Data Retention Period
We retain data as long as necessary for the purposes of operating the platform (your account/requests/services) and for a duration commensurate with settlement and follow-up requirements.
Upon user request to delete their data: we will delete/restrict data as determined by platform procedures, unless retention is required by law or to resolve ongoing disputes.
If certain data is technically required for security or compliance purposes, we may retain it for an additional period, with restricted access.
8. Data Deletion Upon Request
You can request the deletion of your data via:
- Within account settings (if a deletion/account removal option is available) or
- By contacting us at Ehtraaf.international@gmail.com / 01009500509.
We will execute the request according to platform policy, considering legal requirements and necessary processing to protect security or close ongoing requests.
9. Data Protection and Security
We take appropriate measures to protect data, such as:
- Internal access and authority controls
- Protection during transmission (as much as possible)
- Security measures to prevent misuse
However, 100% security cannot be guaranteed in online communications.
10. User Rights
You may have the right to request:
- Access to your data
- Correction of data
- Deletion/restriction of processing under permissible circumstances
- Objection/restriction of processing (when applicable)
To submit requests: [email] with proof of identity when necessary.
11. Cookies
We may use cookies and similar technologies to enhance performance and analytics. You can disable them from your browser, which may affect the functionality of some features.
12. Advertising/Marketing
We may send messages including updates or offers.
If you do not wish to receive marketing, you can unsubscribe via links/settings (if available) or contact us.
13. Children's Privacy
The platform is intended for adult users. We do not intend to collect data from children under legal age.
14. Changes to the Privacy Policy
We may update the policy from time to time. The date of the "last update" will be published.
